Complaints

1st step:                                                                                                                      You can make an official complaint to the Commission on Jail Standards by clicking on this link and filling out the form online: http://www.tcjs.state.tx.us/complaint.php    

 (In more than two years, we have not heard of any retribution against inmates for doing this, probably because once  it’s official, the jail knows that eyes are watching.

Other ways to complain:

—Email diana@texasjailproject and we will try to help

—The inmate should fill out grievance form while in jail 

This is very important for legal reasons and imates should do this even when everybody says a grievance form does nothing. 

If the jail staff doesn’t take it seriously or says they don't have a form, write a letter to the county sheriff. (And remind them that there is a regulation saying they must have grievance forms for inmates.)

Remember to get a relative or friend to make and keep a copy of everything you write to the sheriff or Jail Commission orany official—that is your paper trail and when people say they never got your complaint, you can always show your copy.  

 —Letter to the sheriff: Be polite, keep it short and focus on the problems you see in the jail, like unhealthy conditions or bad treatment. Do not curse or give a life history. If you don't think it will get to the sheriff, mail to a relative and have them hand deliver it to the sheriff's office. 

—Get a lawyer’s advice: If you can afford it, find a legal representation  who is knowledgeable about the jail and is interested in helping you and the inmate. Always try to get a lawyer who someone has recommended.

(Remember to email or mail us a copy of your complaint, please.)