Diana Claitor, executive director of the Texas Jail Project, an inmate advocacy organization, said McAuliffe, Ibañez and Gravens are absolutely correct: video visitation should not replace in-person non-contact visits.
“There should be both kinds of visitation and they should definitely not eliminate face-to-face visitations for a couple reasons,” Claitor said. “One is that most people, or a lot of people, don’t relate as well to a video image, especially children. It’s very important for children to be able to see their parents and know they’re OK.”
Secondly, technology can be flawed and Claitor said she’s seen instances across the state where images and sound are flawed and visits are cut short when the system fails.
“This is a constant problem with their visitation and it causes an enormous amount of alienation and anger on part of the families,” Claitor said. “And, as the research shows, visitation is an extremely important indicator on whether people recidivate. It’s a very important part of incarceration whether it be jail or prison.”