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Jail Commission Reports on Complaints from 2009

Jun 2nd, 2010 | Category: Conditions in County Jails

By Melinda Hieber, Complaints Investigator, in the newsletter of the Texas Commission on Jail Standards. (Be aware that the article is aimed at jail administrators and sheriffs, not the general public.)

Fiscal year 2010 is coming to a close. However, I wanted to share with you our final numbers from FY 2009. I hope that this will shed some light on the numbers and types of complaints that we deal with on a daily basis. Not only do sheriffs and administrators have to address complaints at the local level, sometimes, they are required to satisfy complaints on the state level as well.

The complaint department had a very busy year in 2009 receiving 1381 total complaints (approximately 115 each month) by mail, fax, email, or through the complaint form located on the TCJS website. Of those 115 complaints received per month, an average of 48 complaints each month were investigated by TCJS. The remaining 67 complaints received each month were returned to the writer for a variety of reasons to include but not limited to: not using the grievance system through the jail, the issue alleged does not fall under the purview of TCJS (city jails or TDCJ-ID), or the complainant has initiated pending litigation regarding the allegation. TCJS does not conduct criminal investigations, therefore if an inmate alleges an issue that could be considered criminal; the writer is referred to contact the Sheriff, District Attorney, FBI, and/or the Texas Rangers to conduct an investigation into those matters. A copy of the letter is sent to the sheriff along with these agencies advising of the allegations.

The majority of complaints received in our office are regarding medical care. On average, 35-40% of the complaints received are in some way related to medical care. The Texas Commission on Jail Standards does not question the professional opinion of medical personnel, but we do want to make certain an inmate is having all their medical needs addressed. When a county responds to an investigated medical complaint, it is helpful to include dates and details of when medical requests are submitted by the inmate, dates of doctor appointments, and if any refusals to go to appointments have been made by the inmate. The more thorough and diligent you are in your responses will not only help eliminate any concerns the inmates and/or family members have but it could also prevent a special inspection by commission staff….. Also, be mindful that any and all responses you or your staff forward to our office is subject to the Open Records Act. So, do not include any comments or statements that may embarrass you later down the road.

Once a response is received from the county jail regarding an investigated complaint, a letter summarizing the results of the investigation is sent to the complainant. Occasionally, the complainant is not pleased with the results and sends additional correspondence to TCJS. If there is justifiable cause to re-open an investigation, the county is again contacted to provide more information. If one of our Inspectors is in the area, they may stop by the county jail and ask to see documentation supporting the initial response or even speak directly to the inmate.

While the nature of most complaints is quite serious and handled as such, TCJS has received some “entertaining” letters as well. The latest favorite around the office is from a TDCJ-ID inmate that was upset because he was not selected to sing in the prison choir. Maybe he was the next American Idol….

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Sheila Morrow
7 years ago

I would like to see or hear complaints on Fannin County Jails in Bonham, Texas. There are 2 private owned jails and 1 private owned prison. The Federal jail is kept clean. The state jail is on County road 4200. It’s nasty and bug infested. You can smell the mold in the building especially when it rains. Visitors restrooms are always dirty with no toilet paper, no hand soap and no paper towels. Trash all over the floor. The floors are always dirty. Inmates say it’s even worse in the back. I have called twice, talked to Bubba in Austin TX, and filed a complaint online. He always assures me that it passes inspection and that he has received no complaints. That’s bull because I am the one who has complained. I can’t believe there are no complaints about the corruption in that town.

LaWanza Hanks
5 years ago

I am writing abt an accessive force incident tht has taken place at Fannin County. It happen on 8-25 involving my son . He was being harassed by an officer he asked for a Srgnt the officer who had the smell of alcohol on his breath ask him to step out of his cell so tht he could take him to see the Srgnt once out he was placed in handcuff near the Crash Gate grab from behind and a choke hold and body slam to ground causing bodily injuries. He was denied phn usage after it happen to let us knw. He was not able to call until 2pm today. Even though there sre witnesses on block B1-B2 I know tht nothing is going to come out of this bcaus the Assistant Warden Christian tld me once before tht his officers are aways right.