Dallas Jail—Tips on Visiting Lew Sterrett

Dallas County Jail (Lew Sterrett Justice Center) is located at 111 Commerce Street, Dallas, Texas. Bus Stop: Dart bus route 35

Other jails in the area are George Allen Jail, at 600 Commerce Street Dallas, Texas 75202,and the Bill Decker Detention Center, 899 North Stemmons Fwy Dallas, Texas 75202.

Read this list of official visitation rules. Check for visiting days and times. No visitation takes place on Wednesdays.

The different sections at Lew Sterrett:

  • North Tower Detention Center
  • West Tower Detention Center
  • Suzanne L. Kays Detention Center (South Tower)

The line outside is for south tower. For the north tower line, go inside the building,

How do I find someone in the Dallas Jail? The kiosks in the lobbies for depositing funds can also be used to get your inmates number and location. http://www.dallascounty.org/jaillookup/

Arrival Time: Always arrive AT LEAST 30 minutes before the end of visitation or you will not get to visit.There is a line starting at about 6pm on Tuesdays and Thursdays even though visitation processing doesn’t start till 7pm.
Parking: There is a $4 parking lot next to the jail.

Visiting: Inmates may have only two visits a week. Your name has to be on their visitor’s list.  If you are the only person on their approved visitor list, you may visit twice a week.If they have more than one person listed on the approved visitor list, then you can only visit once a week.

The time limit for a visit is about 30 minutes.

If you are with someone who is visiting an inmate but you are not, be aware: there is no place inside to wait if you are not going to visit.

There are two cash machines for transferring cash to the prisoners (it takes all size bills), and at the end there will be a desk and several police officers. Ask for the slip of paper to request a visit.

Once you have that, write down the information about the inmate (their number and location), hand it back to the officer, then go to the waiting line (on the left, against the wall) and be prepared to stand and wait. You will pass through a metal detector again. Follow the corridor around two corners until you come to an elevator. Take the elevator to the floor where your inmate is housed.

On each floor is a window to the left of the elevator that is the guard station. Present your visitor slip and your ID. You will be directed to a booth where you can talk to the inmate. Each of these “booths” have “phones”. You sit on one side of a glass window and the inmate sits on the other side and you talk via phone.

The jail has a strict dress code. Check it online before you go. No tank tops, no skirts or shorts above the bottom of the knee, no flip flops or open toe shoes, no jackets over sleeveless shirts, no metal, no gang colors.

You will have to walk through several metal detectors. Here is what you should take in:

  • your identification
  •  keys
  • one piece of paper (NOT a notebook with wires or staples)
  • a small pencil
  • money, if you are trying to pay a bond or get money to an inmate’s jail account
  • a piece of paper with the inmate’s name and number and where they are being housed

Leave everything else at home (particularly jewelry or clothing with metal in it.)

Before you go, you will need to know your family member’s inmate number and where they are being housed. You can find out this information here.

If you have been told someone is an inmate in Lew Sterrett and has not been released, but the web page doesn’t pull up information, they are probably in “Holding.” It can take up to five days to move from Holding to the Jail. The average time in Holding seems to be about 24 hours.

Medication: They will not allow you to bring the inmate’s prescription medication to Lew Sterrett. The inmate must wait for the jail’s physician to confirm their condition and prescribe a medication. It may take more than a week for someone to be seen by the doctor. Inmates must buy their own medication; the Jpay account is used for this.

Posting a bond: It can take up to 20 minutes to post a bond once you reach the window. If there’s a long line at the bail bonds windows, be prepared to wait for more than an hour. The best time to post a bond is 8-8:30 in the morning. Bring cash or a cashier’s check. When you receive the bond paperwork, be sure to read the document VERY CAREFULLY. It will spell out certain things that have to be met to get your money back.

Phone calls: There is no way to call into the jail to talk to an inmate. They can call you collect OR you can deposit money into an account.

Connect Network  for pre-paid collect calls from the jail facility.

Access Corrections  for commissary funds.

Inmate Mail: Mail should be addressed as such:

Inmates Name (ie: John Doe #05123456)
Inmate’s Location (ie: Tank #11 S 14)
P.O. Box # 660334
Dallas, Texas 75266-0334